APEXCHASER

1. Cancellation Policy

You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to process back to your original payment method.

2. Returns Policy

Policy Overview
We hope you love your purchase from APEXCHASER! However, if you are not completely satisfied, our return policy is valid for 30 days from the date you receive your item. Returns made within this 30-day window are eligible for a full refund. Return requests submitted after the 30-day period cannot be accepted for refund or exchange.

How to Initiate a Return
To initiate a return, please email us at priorityserve@outlook.com to request our return address. After your returned item is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds will be processed to your original payment method within a few business days.

Return Packaging Requirements

  • Packaging for returned items needs to be in undamaged condition.
  • Items damaged due to incomplete or poor packaging cannot be refunded.

Non-Returnable / Gift Items

  • Regular-priced items: eligible for refunds.
  • Gift returns: if an item was marked as a gift upon purchase and shipped directly to you, you will receive a gift credit for the return value. For non-gift purchases, refunds will be issued to the original purchaser.

Return Reasons & Shipping Costs

  • Quality Issues: If the item has a quality problem, please provide pictures or videos showing the issue. APEXCHASER will cover the return shipping costs. Please allow 2-3 weeks for processing after inspection. Contact us before leaving any feedback if you are unsatisfied.
  • Wrong Item Ordered / Change of Mind: If you ordered the wrong item or simply changed your mind, return shipping costs are the buyer’s responsibility. Shipping fees are non-refundable. Please email us within 30 days of purchase. Return items must be unused and in original packaging.
  • Shipping Damage: Please inspect packages upon arrival. Do not sign for damaged items. File a claim with the delivery service and provide us with the case number for assistance.
  • Incorrect Item Shipped: If we sent you the wrong item, please email us within 7 days of receipt. Return items must be in original condition.

Shipping Costs & Process
Customers may need to cover return shipping (depending on the reason), but there are no processing fees for refunds. To return your product, email us at priorityserve@outlook.com within 30 days of purchase. We will provide the return address. After we receive and inspect the returned item, you will receive your refund (minus shipping fees, where applicable) within 3-5 days. For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account and contact your credit card company, as processing times may vary. If you still have not received it after these steps, please reach out to us at priorityserve@outlook.com.

3. Price Protection Policy

We offer a 7-day Price Protection Policy. If you notice a price drop on our website within 7 days of your purchase, please email us at priorityserve@outlook.com with your order number and a screenshot of the lower price. Our customer service team will review your request within 3 business days. Please note: price protection does not apply to special promotional events (such as Black Friday, Cyber Monday), flash sales, or clearance items.

4. Disclaimer

APEXCHASER reserves the right to interpret, modify, or terminate this policy as permitted by law. This policy complies with all relevant laws and regulations.

Contact Us

For inquiries about this policy, please contact us at priorityserve@outlook.com.